Cancelling an Order
You can cancel your order/item only before it enters the shipping phase. The option to cancel an order/item will cease to appear when the shipment has entered the shipping phase.
To cancel an item/order:
1. Log in to your Souq.com account using your registered email address and password.
2. Click on your name displayed on the top right-hand corner of the page.
3. Click on My Orders.
4. Locate the item you wish to cancel.
5. Click on I No Longer Want This Item against the item you wish to cancel.
6. Select the desired reason for cancellation of the order/item from drop-down menu.
7. Click on Complete Cancellation to complete the cancellation request.
Note: For purchases made with a credit card, the amount will be refunded to the same card within 5 to 7 working days after successful cancellation of the order.