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frequently asked questions
Returning a Product
Click on Return Item against the product you want to return. Return an item Read More...
Where is My Order?
Your order will be delivered by the expected date specified on your order. The expected delivery date is the date on or before which you can reasonably expect the item to arrive at your preferred shipping address. Read More...
Cancelling an Order
You can cancel your order or item only before it enters the shipping phase. The option to cancel an order or item will cease to appear when the shipment has entered the shipping phase. Cancel an item Read More...
How Will I Get my Refund?
Your method of refund depends on the payment method you used when you purchased the item. Read More...
I Got a Counterfeit Item
If you believe you have received a counterfeit product, subject to return in accordance with Souq.com’s returns policy of the affected product to us within 15 days of its delivery and satisfaction of our assessment and validation process. Read More...