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Positively Outrageous Service, by T Scott Gross
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PRODUCT INFORMATION

  •  

    Specifications

    Category Type
    Economics
    ISBN
    0793188237 
    Item EAN
    2724332818420
    People
    Author
    T Scott Gross
    People
    Publisher
    Kaplan Publishing
    Category Type
    Economics
    ISBN
    0793188237 
    Item EAN
    2724332818420
    People
    Author
    T Scott Gross
    People
    Publisher
    Kaplan Publishing
    Languages and countries
    Language of the text
    English
    Read more
  •  

    Description:

    In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service doing the unexpected unexpectedly and giving the customer more than he or she could hope for

 

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