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Pre-Order Terms and Conditions:

  1. The pre-order period starts at 11:00PM on August 7 and ends on August 21, 2019, or until the quantities deplete, whichever comes first.
  2. Shipping of the product is expected to start between August 18 and August 25, 2019.
  3. Expected shipping dates for specific item may differ. You can check the expected shipping period in the product page.
  4. Exact delivery dates are dependent on Your address. If You do not receive your pre-order by September 5, 2019, You can cancel the order and You will receive a full refund.
  5. The (Samsung Galaxy Buds Wireless headphone, In Ear - Black R170) will only be available if You pre-order the relevant bundle offer. In case You don’t select the bundle offer with (Samsung Galaxy Buds Wireless headphone, In Ear - Black R170) You will not receive them.
  6. To avail the benefits of the Care Card Program, please refer to The Care Card terms and conditions by Samsung below
  7. All terms and conditions are subject to Samsung’s ability to deliver the items on time.
  8. Souq.com is not responsible for any delay, cancellation, or change in pre-orders caused by Samsung’s performance. In such cases, you will be entitled for a full refund, and Souq.com will not be liable for any further compensation.

Care Program Terms & Conditions:

By joining this Note10/Note10+/Note10+ 5G Care program (the “Program”), you undertake that you have read, understood and agreed to abide by these Terms and Conditions as follow:

  1. The customer will be qualified for Note10/Note10+/Note10+ 5G Care program and shall receive Note10/Note10+/Note10+ 5G free Care card (the “Card”) when purchasing the Samsung Galaxy Note10/Note10+/Note10+ 5G (the “Device”) from one of Samsung’s authorized brand shops and sales centers in the Kingdom of Saudi Arabia during the period from 7th August 2019 up to 30th November 2019 (“Validity Period”).
  2. The customer must register the Device in order to avail the Program by calling the toll free number of Samsung Customer Service Center and activate his/her Note10/Note10+/Note10+ 5G Care account within 30 days from the date of purchase of the Device, knowing that the call center agent employee will ask him/her to provide personal data and insert the serial number / IMEI number of the Device and place and date of purchase. By participating in Program and activating his/her account, the customer hereby irrevocably agrees to provide his/her personal data to Samsung for the purpose of the Note10/Note10+/Note10+ 5G Care program.
  3. When calling the toll free the customer will be directed to the specially assigned customer care team to handle remotely (as the case may be) the customer’s case.
  4. The customer will be benefiting from this Program by only paying the amount of SAR 210 (including VAT) when replacing their Device damaged screens.
  5. The customer also acknowledges that the Program is only limited for one (1) time and during the first Six (6) months from the date of purchase of the Device, and therefore the later defects will not be covered by this Program.
  6. The customer must present the invoice to benefit from this Program.
  7. The Customer agrees that if he/she decides to benefit from the Program, he/she accepts the benefits of this Program at his/her own risk and understands that all warranties regarding any benefits are excluded to the extent permitted by law.
  8. The Card is offered free upon purchase of the Device, and it is nonrefundable and nontransferable and may only be used with the Device registered.
  9. Samsung will be entitled at its sole discretion and subject to any applicable law, to terminate or modify these Terms and Conditions at any time prior to end or during the Validity Period.
  10. By participating in this Program, the customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to the participation in this Program, will be subject to, governed and construed by the laws and regulations in the Kingdom of Saudi Arabia and such disputes shall be resolved by the competent courts in the Kingdom of Saudi Arabia.
  11. To register, request further information, or to answer any questions, comments or complaints about this Note10/Note10+/Note10+ 5G Care program, please call Samsung Customer Service Center at 8002474357.
  12. This Program is entirely supplied and sponsored by Samsung MENA FZ LLC and no distributor or reseller shall have any liability towards this Program.

Pre-Order Terms and Conditions:

  1. The pre-order period starts at 11:00PM on August 7 and ends on August 21, 2019, or until the quantities deplete, whichever comes first.
  2. Shipping of the product is expected to start between August 18 and August 25, 2019.
  3. Expected shipping dates for specific item may differ. You can check the expected shipping period in the product page.
  4. Exact delivery dates are dependent on Your address. If You do not receive your pre-order by September 5, 2019, You can cancel the order and You will receive a full refund.
  5. The (Samsung Galaxy Buds Wireless headphone, In Ear - Black R170) will only be available if You pre-order the relevant bundle offer. In case You don’t select the bundle offer with (Samsung Galaxy Buds Wireless headphone, In Ear - Black R170) You will not receive them.
  6. To avail the benefits of the Care Card Program, please refer to The Care Card terms and conditions by Samsung below
  7. All terms and conditions are subject to Samsung’s ability to deliver the items on time.
  8. Souq.com is not responsible for any delay, cancellation, or change in pre-orders caused by Samsung’s performance. In such cases, you will be entitled for a full refund, and Souq.com will not be liable for any further compensation.

Care Program Terms & Conditions:

By joining this Note10/Note10+/Note10+ 5G Care program (the “Program”), you undertake that you have read, understood and agreed to abide by these Terms and Conditions as follow:

  1. The customer will be qualified for Note10/Note10+/Note10+ 5G Care program and shall receive Note10/Note10+/Note10+ 5G free Care card (the “Card”) when purchasing the Samsung Galaxy Note10/Note10+/Note10+ 5G (the “Device”) from one of Samsung’s authorized brand shops and sales centers in the Kingdom of Saudi Arabia during the period from 7th August 2019 up to 30th November 2019 (“Validity Period”).
  2. The customer must register the Device in order to avail the Program by calling the toll free number of Samsung Customer Service Center and activate his/her Note10/Note10+/Note10+ 5G Care account within 30 days from the date of purchase of the Device, knowing that the call center agent employee will ask him/her to provide personal data and insert the serial number / IMEI number of the Device and place and date of purchase. By participating in Program and activating his/her account, the customer hereby irrevocably agrees to provide his/her personal data to Samsung for the purpose of the Note10/Note10+/Note10+ 5G Care program.
  3. When calling the toll free the customer will be directed to the specially assigned customer care team to handle remotely (as the case may be) the customer’s case.
  4. The customer will be benefiting from this Program by only paying the amount of SAR 210 (including VAT) when replacing their Device damaged screens.
  5. The customer also acknowledges that the Program is only limited for one (1) time and during the first Six (6) months from the date of purchase of the Device, and therefore the later defects will not be covered by this Program.
  6. The customer must present the invoice to benefit from this Program.
  7. The Customer agrees that if he/she decides to benefit from the Program, he/she accepts the benefits of this Program at his/her own risk and understands that all warranties regarding any benefits are excluded to the extent permitted by law.
  8. The Card is offered free upon purchase of the Device, and it is nonrefundable and nontransferable and may only be used with the Device registered.
  9. Samsung will be entitled at its sole discretion and subject to any applicable law, to terminate or modify these Terms and Conditions at any time prior to end or during the Validity Period.
  10. By participating in this Program, the customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to the participation in this Program, will be subject to, governed and construed by the laws and regulations in the Kingdom of Saudi Arabia and such disputes shall be resolved by the competent courts in the Kingdom of Saudi Arabia.
  11. To register, request further information, or to answer any questions, comments or complaints about this Note10/Note10+/Note10+ 5G Care program, please call Samsung Customer Service Center at 8002474357.
  12. This Program is entirely supplied and sponsored by Samsung MENA FZ LLC and no distributor or reseller shall have any liability towards this Program.