Prices of all products on Souq.com are now inclusive of VAT Details
Let us wish you a happy birthday!
Date of Birth
Please fill in a complete birthday Enter a valid birthday
×


Souq Warranty

Souq.com warranty plans help cover your purchased items against problems that occur after purchase.The warranty plans cover different types of problems such as malfunctions, drops or spills.

All warranty claims are managed by Souq.com authorized service centers. You can choose from different plans listed below when making a purchase. Not all items are covered by a Souq.com warranty plan; always check the item listing to know if it includes warranty benefits.

If an item is not stored, packed and shipped by Souq.com, it is not covered by a Souq.com warranty, but it might be covered by a warranty offered directly by the Seller. If applicable this information will be mentioned in the description of the item on the website.


Souq Warranty Plans

2 Years Warranty 2 Years Warranty
+ Damage Protection
Warranty Duration 2 Years 2 Years
Electronic malfunction * *
Cracked Screens x **
Drops x **
Water Spills x **
Price FREE Check price on listing

[ * ] - Unlimited with no excess
[ ** ] - Maximum 1 claims with excess of 100 SAR per claim



How to issue a claim

If an item is not stored, packed and shipped by Souq.com, it is not covered by the Souq.com 1 year Warranty, but it might be covered by a Warranty offered directly by the Seller. If applicable this information will be mentioned in the description of the item on the website.


1 - Call our customer support number 920002302 or contact us.

2 - An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.

3 - Pack the item in its original state and packaging. Do not remove any bar code or labels on the box. Hand over the package to the courier representative.

4 - Item will be inspected. If the terms apply, the item will be repaired.





Please check the terms and conditions of warranty here

FAQ